Return&Refund Policy

We want you to have a smooth shopping experience. If you need to cancel an order, request a return, or apply for a refund, please review the following policy:

Order Cancellation

Within 24 hours: Free cancellation with a full refund.
After shipment: Cancellation is not possible, but you can apply for a return after receiving the order (shipping fees may apply).

Return reasons & handling:

Seller responsibility (e.g., damaged item, wrong product, missing item): We will assess the situation and provide a suitable solution.
Buyer’s choice (e.g., change of mind, dislike): Returns are accepted, but the buyer covers return shipping.

Please notice, returns sent back without prior approval will not be accepted.

Return Requirements

Items must be unused and in original condition, with no stains, damage, or signs of wear.
Original packaging must be intact to ensure a smooth return process.

Non-Returnable Items

Gift cards, discount coupons, and redeemed gifts are not eligible for returns or refunds.
Refund Policy

After-Sales Support

If your order arrives damaged, defective, incorrect, or missing items, please contact us within 24 hours of the recorded delivery time.

To help us review your request as quickly as possible, please include:

Your order number
Clear photos or a short video showing the issue
Photos of the outer packaging (if applicable)

Once we've reviewed your case, we'll provide the most appropriate solution, which may include a replacement, partial refund, or full refund.

Please note that reports submitted after 24 hours may not be eligible, as we may no longer be able to determine whether the issue occurred during shipping or after delivery.