Return&Refund Policy

We want you to have a smooth shopping experience. If you need to cancel an order, request a return, or apply for a refund, please review the following policy:

 

Order Cancellation & Refunds

• Within 24 hours: Free cancellation with a full refund.
• After shipment: Cancellation is not possible, but you can apply for a return after receiving the order (shipping fees may apply).

 

Return reasons & handling:

• Seller responsibility (e.g., damaged item, wrong product, missing item): We will assess the situation and provide a suitable solution, such as a replacement, partial refund, or full refund. If a return is necessary, we will cover the return shipping costs.
• Buyer’s choice (e.g., change of mind, dislike): Returns are accepted, but the buyer covers return shipping.

Please notice, returns sent back without prior approval will not be accepted.

 

Return Requirements

• Items must be unused and in original condition, with no stains, damage, or signs of wear.
• Original packaging must be intact to ensure a smooth return process.

 

Non-Returnable Items

• Gift cards, discount coupons, and redeemed gifts are not eligible for returns or refunds.

 

Refund Method & Processing Time

• Refunds will be issued to the original payment method and typically take 3-5 business days to process, depending on your payment provider.

 

If you have any questions, feel free to reach out to our support team. We’re happy to help!